Poor customer service.

Good Day I write this review to share my experience with TELKOM SA on my recent poor customer service received from the company. My nightmare started in April 2020 during Level 5 Lockdown, since I was home and required to join in on work meetings through virtual platform that required data I decided upon purchasing the Wi-Fi rooter. went online ant off all the networks Telkom was offering a package to purchased the Wi-Fi at 269 for 20Gday/20Gnight. right away I went onto the company web left my details requesting to purchase the rooter. I was called by an urgent name Sbusiso from Telkom who started to populate all required details telephonically, I was then promised at the end of the call to receive my deal within seven days. Indeed on the 7th day courier company arrived at my home with a SIM only delivery, I then asked why only the SIM as I'm expecting SIM with rooter the courier delivery guy said it does happen that they send the separately and usually they follow each other in space of 2 days. waited another seven days without receiving the rooter. I then started contacting Telkom online service putting my story on the company web. got a call and they the same consultant called and this time referred me to another consultant explaining that his computer is somewhat ******* and it only requesting SIM only for the application he carried out and the problem will be resolved by the company IT department. I was promised that they will cancel the SIM no need to panic. I did another online application but this 2nd attempt nothing came. When I made a follow up on this non delivery I was advised to go do an application at the branch because even if they can do another application it wont help, since it was now level 4 (May month) indeed I went to the branch and did a application without any challenges I got the rooter with SIM activated at the branch. When the 1st bill came had an amount of cancelation fee amounted to R1500 I immediately contacted Telkom to explain my story they put me through accounts and I was assured the matter is rectified. Come end of July the amount was debited despite the resolution earlier made, I contacted Telkom again this explaining my case and I was promised it will be rectified. Indeed it stopped for few months and I was satisfied its gone. in the month of October it started from the 15th, 22nd and 25th due to insufficient fund it bounced and I incurred cost due to this from my bank. first went to the branch so I can engage on the matter face to face however I was turned away after queuing for over an hour referring me to call customer care for help in this type of matter, again contacted Telkom this time very angry and harshly expressing my dissatisfaction demanding an explanation on why is this continuing I was told the previously my case was not properly captured, this time it wont come back, today as I write this review I have two debit orders that went through my account. this seems to be a non ending and Telkom is failing to assist me on this matter I am now reaching gout my desperation with Hello Peter to help me in this regard.

Below I have two ref numbers I retained as proof of my attempts to resolve this matter with Telkom. Call *** Call *** SIM delivery Way bill Number: THD***0

I'm really desperate as this will lead into my credit profile being dented while im innocent in all this.

Hope to hear from you soon.

Kind Regards Pastor Mthembi ***