Poor Customer Service by Telkom Mobile

Hi,

With reference to the below, my account is still locked. I have made all the attempt necessary to request assistance from Telkom but to no avail.

I believe Telkom offers a truly dissatisfactory Service & borders around providing a substandard culture when it comes to looking at its CUSTOMER’s welfare. With the actions displayed here by Telkom, it is evident that the Company only seeks to get what is due to them only(Monetary value), thereafter, a Customer is on his/her own, left out with no one willing to provide an amicable solution promptly.

I am left to conclude that renewing a Contract with Telkom as I’m on my 23rd Month contract, will be a suicidal attempt as it can be clearly seen that the Company has no regard for Customers & it postulates a non-chalant attitude towards its Customers.

Regards

N.T Mpikashe

Sent from my iPhone

On 02 Dec 2018, at 23:05, Mobile Customer Service ********** wrote:

Good day Ncedo,

Thank you for contacting Telkom.

Please accept our sincere apology for any inconvenience and delay caused.

Please note that I have escalated your query further for the account to re-activated because it is up to date. Kind Regards Mpho Moagi Telkom Customer Support <image001.png> T + 27 (0) 81 180 Email: ********** Website: http://www.telkommobile.co.za/ Suspended and need to make a payment? Please make use of our new payment gateway to ensure real-time restoration of your services: https://apps.telkom.co.za/alpha/public/register. Note that EFT payments made through your banking app will take longer to reflect on our system and will impact the restoration of your service. Thank you Did you know that you can also increase your spend limit using our easy to use USSD string? Simply dial *180*5# and you will be prompted to increase your current spend limit. From: No-Reply Mailbox ********** Sent: 30 November 2018 04:14:00 AM (GMT+2) To: ********** Cc: Mobile Customer Service; ********** Subject: Web enquiry - Mobile

Good day, The following question was asked: I have paid up my account & to get it to be reinstated, it’s a struggle.

Contact details:

Name: Ncedo Mpikashe Number: ********** 362 email: ********** Regards, Telkom Website

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