Poor Customer service by Telkom

Very bad service. I have app**** for a Mobile data contract which was approved and signed in June. Currently the contract is still not as per agreement. My data allocation is ment to be “11 gigs”. I received only 1 gig, which is 500mb day surf and 500mb night surf.

I was also informed that I bank with a bank I don’t bank with?

Through constant inquiries on this contract Realized they had capturing wrong information even when we give them our fica documents for the application processes.

I was charged R754.25 for no services and not paying my bill due to there negligence during there capturing process. My account even got sent to the collectors.

I was notified by my bank as I’m currently in the process of a home loan.

I have opened over 5 cases to get this resolved yet no action has been taken.

It saddens how unprofessional there company is treating this issue and not resolving this matter.

This company needs to be reviewed by the Consumer Complaints South Africa.

It has been 5 months of no service and they have changed me for a no good reason.