Poor Customer Service - Blacklisting Customers even though it is Telkom's fault

Because of a technical problem on Telkom's side, a R 3.00 subscription for every day was for websites was added to my LTE line. Apparently I automatically subscribed to the websites when I google something.

I have been struggling since May 23 to sort out this problem but every time I call, there is a new excuse and they take their time to get back to me.

The latest is that even though I am paying my monthly LTE line and not for the R 3.00 subscription, my services was suspended due to none payment and they blacklisted me. And it is not even my fault