Poor customer service

About a month and a half ago, I assisted my dad to apply for a Telkom wifi deal whereby you pay R199 for the first 6 months thereafter R360 a month. I have sent through an application online and I have also spoken to a an agent advising me that there is coverage in my area which she also confirmed my address to. My dad called 2 weeks ago and someone at the call center said that there is a backlog due to the unrest hence why things are slow. My dad called again last week and was told that the technician was having difficulty finding the area. My dad then went to our nearest branch on Saturday and was told that there is no adsl coverage in our area and that there is nothing logged on their system for my dad. Why are we being told one thing and then told something else. Telkom doesn't even do any courtesy calls advising us, we have to continuously call for feedback. This is really poor customer service.... We need to know what is going on with our application???