Poor customer service

The customer service received from Telkom is appalling to say the least.

I was recently ****** and my cellphone was taken, I called the call-center with no assistance. They put me on hold countless of times, after struggling to get through I requested that they block my phone immediately, I was informed that this cannot be done through the call center and I need to visit one of the branches, which made no sense. I eventually went to the branch in menlyn. When I got at the door I was informed I require a proof of resident to block and find out about insurance. I ran around the mall trying to get the document. The consultant told me that I have to call the call-center to block it. This is really upsetting because the is no solutions to such a minor enquiry. Telkom really is giving me the run around to get my phone blocked and to enquire on the insurance .