POOR CUSTOMER SERVICE

My contract ended in August 2025. I attempted to cancel it at their stores (Sandton and Eastgate), but I was advised to call customer service. I did so, but I received no assistance. I then sent an email, and the response I received stated that I needed to pay an outstanding amount of R459.03, with no explanation of what it was for.

However, that amount was deducted by them before I could even make the payment. I then emailed the proof of payment and requested that they cancel the contract. They never responded — they only sent a reference number.

To my surprise, this morning I received an invoice from Telkom stating that I owe R793.87. I am extremely disappointed in Telkom, especially considering that I have been a loyal customer since 2018.