Poor customer service/attitude

I got a new line beginning January and arranged a migration of the ADSL line to my ISP. 4 times my ISP was informed by Telkom that there is an order pending on the line, hence the migration can't be done. Twice was I advised by Telkom call centre, after holding at least an hour at a time to get through, that there are no orders pending. Rosemary emailed a screenshot that there are apparently no orders, yet, my ISP once again informed by Telkom that there is an order pending. I then emailed Rosemary back to advise the feedback I received from my ISP and asked her who I can speak to to try and sort it out. Instead of assistance to refer me to the correct channel, I received this email: \There is no orders on your acc!!". Very unprofessional"