Poor customer service at Telkom Matlosane mall. Migration of my account without being informed, halted my internet access. No communication

Telkom service is *******, I will never advise anyone to make a contract with Telkom. Since the 25th September 2019 I have no internet access on my Telkom wifi. A huge inconvenience! I went to Telkom Matlosane mall to enquire about the issue. First day I went there, it was Monday, I was told network was down where I stay, I should give it some time it will get back to normal. I waited and nothing happened! Second time I went, while trying to contact Telkom from my side regarding the issue, they told me my line in on another system and the consultant who where present on that day are not trained to use the system that I was allocated to. Only shop manager, floor manager and one consultant have been trained. The system is called C… I kept on calling Telkom; sending ‘call me backs’; speaking to consultants through on-line SMSs and still nothing happened. Instead I was referred from one consultant to another. One department to another. Billing department to sales, sales to technical. Back and forth Only after numerous calls then the lady at billing dep told me I have been put through migration process. I was never informed or called regarding that process. Currently I do not have access to internet. But Telkom debited my account on the 1st of October. And no one knows how long this process takes. After numerous visit at Telkom Matlosane mall, Friday (11 Oct 2019) I went again regarding to enquire about the status of this process. The floor manager by the name of Sizwe told me that they do not deal with after-sales issues. I must call Telkom technical department myself and sort it out myself because they only do favour by assisting people to log calls. He gave me a very bad attitude and saying that the migration process ha nothing to do with the store, they only deal with sales. I am still shocked at the kind of service Telkom offers to people. How can they continue debiting money from my bank account and stop my access to internet with consulting me. Extremely poor customer service. I still do not know how is this going to be sorted out or when!