poor customer service at Telkom

i have an existing contract with telkom mobile. however i missed a payment last month due to unforeseen circumstances. as a result my account was deactivated. i have since recovered the owing amount and my account is now up to date. i was debited on 25th July 2018 for the month that i owed as well as the normal installment and therefore my account is up to date. i called in at telkom customer care on 27th July to request that my account be reactivated, i spoke to Bongo promised that my account would be reactivated in the next 24-48hrs. 48hrs later my account was still not activated. i called telkom again on 29th and spoke to a lady who then made me understand that my account was probably not activated because the 48hrs were not inclusive of the weekend. on Monday i called telkom again and spoke to Zanele who the escalated the matter to her manager and promised that the line should be up and running by the end of business day. by the end of Monday my line was still not active. i had to call telkom customer care on tuesday again, i spoke to Sbongiseni who then spoke to his manager about the case (while i waited on the line) and said to me that his manager is attending to the case and my account will be reactivated in the next 5hours. today is 3 August 2018 and my phone is still not activated. telkom is making empty promises and rendering me with very poor customer service. i am very unhappy- more so because they have debited me and yet they are not living up to their promise