Poor customer service at cancellations department

<p>I have been a longstanding customer with Telkom and Have a lot of accounts with them. So far i have learned that its easy to apply for a service with them but thats where it ends. Firstly i called the national helpdesk and asked them how to go about cancelling some of my services because i dont need them anymore. They sent me the proper forms wich i filled in and sent back to them to handle my request. Its been three months and i still get billed for everything. In that time i have phoned the callcentre trying to speak to someone who can help me with my problem. So far the only way to contact cancellations is via email. For such a big company i think its rediculous. I had to drive to the closest tekom office to even get my paperwork processed properly. The staff are unprofessional. They really dont know how to treat customers with respect. After all this time i am still forced to pay for services i dont use anymore. I have never had this kind of disappointment with other internet related companys. Now my business is suffering because of a lack of service. Telkom has to get their act together. Just because you have a monopoly in this country doesn't mean you can treat people with disrepect. I would rather support other internet providers to carry my business needs and pay them for what they are worth.</p>