POOR CUSTOMER SERVICE AS WELL AS DOUBLE BILLING

<p>I RECEIVED MY MONTHLY STATEMENT VIA EMAIL ON 04/01/2017 AND DOUBLE CHECKED IT AS MY COLLEAGUE WAS DOUBLE BILLED ON HER ACCOUNT. TO MY SURPRISE I DISCOVERD THAT MY BILL WAS INCORRECT AND CALLED THE CONTACT CENTER TO LOG AN INVESTIGATION AND I WAS ADVISED THAT THE INVESTIGATION WILL TAKE 7 DAYS. I CALLED AGAIN 11/01/2017 AND WAS ADVISED THAT THE ISSUE IS NOT RESOLVED AND THAT I CAN ESCALATE TO A SUPERVISOR 14/01/2017 . TODAY 15/01/2017 I CALL IN AND THE AGENT ADVISES ME THAT THE CASE IS NOT RESOLVED AND THAT I CANNOT ESCALATE THE ISSUE AS YET. I DROPPED THE LINE ON HER AS SHE WAS ARGUING AND RUDE. THE CASE NUMBER IS : ********** 1. I NEED A MEMBER OF LEADERSHIP TO CALL ME AS I AM NOT GOING TO ALLOW THIS DEBIT ORDER TO BE PROCESSED FROM MY BANK ACCOUNT!!!!!!!!! </p>