POOR Customer Service and ZERO Communication

After requesting to relocate my line (in the beginning of March) I was told a technician would contact me. 3 weeks later I phoned to enquire as to the status and was told that my line had been cancelled 2 WEEKS EARLIER since my new residence did not have enough ports. I was told to go in to Telkom since all I could get in my area was LTE.<br> <br> I went into the store this week, and was told by the assistant that the Call Centre is wrong and that I could get a 2mbps line installed (I used to have a 10mbps line). I processed the order and was informed that a technician was coming through today (order #***). I called in today to enquire as to the time he would arrive, only to be told that my line was cancelled AGAIN, TWO DAYS AGO. No technician would be coming through, and NO ONE contacted me to inform me.<br> <br> I have had NO internet for two weeks now, with Telkom contradicting itself regarding whether I can get a line or LTE, and with ZERO communication to me, especially when Telkom unilaterally cancelled my lines. This is frustrating and SHOCKING customer service. I have been a loyal customer for years, and today I am cancelling my contract with Telkom.