Poor customer service and wrong bill

September I've changed my banking details then made a cash payment for September. Consultant who was assisting me in September didn't go into Details about the consequences of changing bank account 10 days before debit.Apparently changing banking details 10 days before debit date Telkom will penalize you R202 which is for account subscriptions & once off charges which I wasn't explained.

October my account wasn't debited at all, called to find out why was told I had enough credit on my account which was used to pay off my October bill. On the 8th Nov I was assisted by Kabelo Rakubo to log a call for a wrong bill I got only to find out today they can't find any call logged under my name. Not happy with the customer call service and the wrong bill I got