Poor customer service and very rude managers

<p>My mother placed an order more than 2 weeks ago for her Telkom landline to be moved to the back flatlet before she she moved in herself. She was one the phone for more than an hour confirming things for the order and she was assured that the order was in place. She keep checking in with them to find out when the move would be done and each agent she spoke to kept assuring her that the order was rated urgent and would be done within 7-14 days. Day 14 came and still no move - my mother called in again to the call centre to find out what the hold up was. Suddently there was no order for her line move on the system. Understandably she was very upset and broke down on the line. The agent she then spoke to assured her that it would be sorted and escalated with the manager. I called in to the 10210 number today to follow up on my mother's order and AGAIN there is no order in the system for her line move. I laided the whole situation out to the agent and was told that they had to speak to my mother directly. I explained that she had moved Sa****ay and now has no contact number as she only has a landline number and no cell. I requested to be put through to the manager as I cannot accept that after waiting more than 2 weeks for a request to be done we are back at the square one with this. I was put through to a "manager" Nikiwe Zwane ; who was very rude and put the phone down in my ear, while I was still speaking to her!! My mother is sickly and needs a to have a phone available to her. I am thoroughly disgusted, that as long standing clients I, myself and my mother have been treated in this manner!</p> <p> </p>