Poor Customer Service and Telephone Etiquette

Since Monday the 24th I have been phoning the Telkom Branch in East Rand Mall. With 10 to 15 calls made per day. The staff there picks up the call, does not talk. One can hear the talking of staff and customers in the back ground. One feels like an idiot saying "Hello, hello " almost shouting and the staff member simply puts down the call in ones ear. Other times the phone rings and then the incoming call is just ended. Other times it rings off the hook. On Monday I managed to get one call through, I asked for Nondumisani (my sales agent that needs to give me feedback on an outstanding product I am yet to receive) , the guy took my name and number. NO one phoned back. I have been phoning desperately as they need to change the size of the outstanding S7 watch.

There is simply no service. One would be forced to go to the store. Imagine ones mood walking into the store after you get the phone dropped in your ear.

I am frustrated.

I also have a job and cannot be chasing after Telkom staff!!!!!!!

Knowing Telkom, Nothing would be done about this complaint. I am just 1 small fish amongst to many other complaints

Yours Sincerely Marinette