Poor customer service and satisfaction!!

I am very much unhappy with the services I have been receiving from Telkom. I took the May deal that is currently going on and I received a callback from your agents on the 5th of May 2021 to assist me with the contract. He told me I qualify and ran me through the contract details. I confirmed my delivery address as it is currently different from my home address, which he confirmed it is possible to do so When the order was sent out he put my home address and the courier sent the order back to you guys. I CHECKED on my credit score and Telkom had already ran three checks for one enquiry. I am out here trying to build my credit score because i am still young and I cannot afford for you guys to mess that up It is now the 24th of May and there is still no sign of the order, I have called countless times and I keep hearing that they will escalate for a redelivery but there is no escalation Next thing your agents are advising me to go to my nearest Telkom store so that the order can be recreated I am fed up with this nonsense and I want the order delivered as soon as possible, this is nonsense ***A thats the waybill number, my phone number is ***