IN
IGNATIUS N

1 reviews | Active since Jul 2015

18 Jul 2015, 15:44

Poor Customer Service and Rude Staff

Hello,<br> i hope this e-mail find you well,<br> I have a Telkom number which is currently suspended. before it got suspended i traveled , i came to find out my line suspended and an e-mail from the legal office. <br> i spoke to a customer service personnel at the Eastgate branch and told her i want to pay half of the bill and pay the rest monthly but she said NOTHING can be done to my line unless i make full payment of my outstanding bills and she continued to say \You are wasting my time".<br> i went ahead to speak to the legal office ( Bongani- ***) and he told me i can make a payment of R1500 of the and the internet will be opened. <br> I then quickly wen to telkom to explain to the other customer lady who took my R1500 and told me call the person who told you"

0
Replies (1)
Telkom
Telkom's reply18 Jul 2015, 16:16
Official
Hello ignamah,

Apologies for the frustration experienced, our billing team will investigate and liase with Bongani, we will provide you with feedback.

Regards
Hilary
Telkom Social Media Team