1 reviews | Active since Jul 2015
Poor Customer Service and Rude Staff
Hello,<br> i hope this e-mail find you well,<br> I have a Telkom number which is currently suspended. before it got suspended i traveled , i came to find out my line suspended and an e-mail from the legal office. <br> i spoke to a customer service personnel at the Eastgate branch and told her i want to pay half of the bill and pay the rest monthly but she said NOTHING can be done to my line unless i make full payment of my outstanding bills and she continued to say \You are wasting my time".<br> i went ahead to speak to the legal office ( Bongani- ***) and he told me i can make a payment of R1500 of the and the internet will be opened. <br> I then quickly wen to telkom to explain to the other customer lady who took my R1500 and told me call the person who told you"
Apologies for the frustration experienced, our billing team will investigate and liase with Bongani, we will provide you with feedback.
Regards
Hilary
Telkom Social Media Team
Apologies for the frustration experienced, our billing team will investigate and liase with Bongani, we will provide you with feedback.
Regards
Hilary
Telkom Social Media Team
