poor customer service and reaction to support requests

After upgrading my contract and renewing another, Telkom system messed up my account, it is 5 days now that Im waiting for someone to take action and resolve the issue!!!! Telkom customer care doesnt exist, they hide behind AI robot! that is absolutely appalling service from a national company!! both my self and my wife are without phones for 5 days! I went to a Telkom office, they cant even call anyone, that is not acceptable, I have been with Telkom for more then 10 years