Poor customer service and no connection

For the a week now I don't have access to internet and connection.Whereas I have relatives and colleagues who are on prepaid their network connection is just fine.For someone who lays so much for my contract I feel Telkom doesn't value it's clients at all,Iam due for am upgrade soon I'm glad this happened once my contract is done I'll look for another service provider who will value me as a client.Even their call centre agent as clueless and unprofessional