UG
Unathi G

1 reviews | Active since Aug 2015

18 Aug 2015, 13:53

POOR CUSTOMER SERVICE AND LACK OF CARE!!

I am actually sick and tired of the poor and lack of customer service and lies from Telkom. I was initially told to wait 1 week for the tablet and this took place on the 1st of August. The 1 week has now become 2 1/2 weeks of me waiting. With all of that happening at no point was I contacted and informed of what was happening each time I had to call your store. With that said your store number is constantly busy, if not busy no-one bothers themselves in answering the phone. Yesterday on the 1st of August I was called by Zak who informed that the tab had arrived, next thing I receive an email informing me that my application now needs to go for verification and i need to complete forms again which I did with no complaints. I arrived at the store and waited for 30 minutes and i was then told that some person who needs to bypass a step was not available and I could not receive it. I was told the tablet would be delivered the next day which has not happened.<br> In all of this no-one deems it necessary to contact me and inform me. I am the idiot that needs to constantly be calling. DO NOT EVER APPLY FOR A CONTRACT AT TELKOM FOURWAYS

0
Replies (1)
Telkom
Telkom's reply18 Aug 2015, 14:25
Official
Hello Unathi25,

As per our telephonic conversation, we are liaising with the store and credit vetting team. You will be contacted with feedback.

Please accept our humble apologies for the frustration and inconvenience caused.

Your social media reference number is SM135790.

Regards,
Joshua
Telkom Social Media Team