Poor customer service and incorrect billing

<p>Please can you assist me in resolving an over long outstanding issue for me.</p> <p>I’ve signed up for a Telkom “do Uncapped Basic” 2Mbpd month to month ADSL option over 15 months ago, but I still don’t have the ADSL service, but I’m required and requested to pay for the ADSL service monthly.</p> <p>During the period between May 2015 to December 2015, I’ve paid for the ADSL service but I didn’t not receive the ADSL service. During the period between January 2016 and February 2016 I stopped paying for the ADSL service due to me not receiving the ADSL service, but I was threaten to be blacklisted by Telkom for a 24 contract I haven’t signed and Telkom can’t produce a signed contract. I then started the monthly payment from March 2016 today, but I still don’t have the ADSL service.</p> <p>Are you able to get someone to assist in this matter urgently and also refund my monthly payments for the ADSL services I didn’t have.</p> <p>My user name has being delete.</p>