Poor Customer Service and Incompetence

Poor Customer Service and Incompetence

We have had an issue on our landline account since 2019 and up to date have not been able to resolve it through customer service. The account is in credit and the balance needs to be refunded. However all customer service is able to tell us is that they will log a request with the accounts department. Today I have spoken to 4 diffetent consultants and nothing has been resolved.

I want this resolved. The landline has not been active in 2 years.