Poor customer service and ********** processes

I have been having an issue with Telkom since October 2019. My most recent event was a contract taken out on my existing contract without any authorisation from me. The mobile phone was dispatched without me signing for one and they have no online proof of the contract. There is no online verification process or dispatch process. I logged a case on the 06th of December and up until today the Trade Route store has still not responded to the back office with all my necessary documents. Debit orders have gone off my account and all I get from the agents are that they are working in my case. There is no customer value or care. The trade route branch would not let me speak to a manager and I'm still awaiting a call back.