Poor customer service and *****

I placed an online order on the 24/10/2017 for a Huawei P10 lite (blue), An agent called me the next day to finalise the order, i then got an sms sayin order was approved and R219 will be deducted from my account (which they did debit) and from then i expected my phone within 5 days. After two weeks from the order date i still didn't receive my phone, then decided to call the contact center which was the worst ever, they gave me 4 different numbers to call in order to speak to a sales agent which took me +-30 to finally speak to a sales agent. Furthermore i was told that my order got cancelled beacause of stock availability (they only had gold and black). i am so frustrated because they were suppose to notify me while i was ordering so that i can make another choice. They went on to debit my account knowing that they don't have stock? The agent confirmed that if i hadnt called today they wouldnt have said anything to me.

I very dissapointed and very unhappy on how i got treated