Poor customer service and false advertising.

Really dissapointed in the customer service I've been receiving from Telkom.

As from May 2021, my contract came to an end and I was due for an upgrade on my mobile phone.

As advertised in ALL of the Telkom branches, I'm interested in the Samsung Galaxy A32 for R299/month with an additional R69/month for the Samsung Galaxy watch.

Firstly, I've been to 5 Telkom branches in Pretoria WITHOUT being helped with my request. It seems like Telkom is advertising devices for which they don't have stock.

Secondly, the reluctance to help me is shocking! Everytime I speak to someone, they just lift their shoulders to me. After refusing to leave until I'm being helped, the assistant manager at Telkom Express Menlyn branch checked on the system. She confirmed that there's 2 devices with watches at Hatfield. I then requested that she organize that a device can be sent to Telkom Kolonnade in oder to do the signing of documents. This was on the 31st of May. She indicated that se will come back to me within the next 2 days with feedback. Today is the 3rd day after my request and I still have not received feedback from anyone.

Thirdly, I struggle to see how it is not possible for Telkom to transport devices between 2 brances. As it is still Telkom and refuse to belief that I can not be accomodated in this manner as I've been driving around all over Pretoria without any success.

Fouthly, a consultant phoned me on the 31st of May late afternoon. She requested information on whether I want to upgrade or not. I stopped her and explained my problem to her and eventually she just hung up on me. No attempt was made to make contact with me again.

Fithly, how is it not possible to get the device now and later when the watch is availabke yo just go and fetch it????? That makes no sense at all!

At this moment, I'm utterly dissapointed as this is the first time I'm having problems with the customer service of Telkom in 2 years. I think the correct description should be self service and not customer service.

I'm looking forward to being helped with this.