Poor Customer Service Agent Service

Telkom's service has been poor and the response I receive from customer agents has shown lack of urgency to my request.

I bought LTE WiFi data for a sim card I haven't used in a while. I asked the agent to confirm if it was still mine and she said it was and it's active. I proceeded to buy data. Only to find that the next day another customer agent told me about it being used by someone else as I haven't used it more than 3 month. On thursday, 16 April, I asked for a transfer of data and bought a new Telkom sim card. They asked fro proof on Bank Statement that i did Indeed but data. I provided that. Since then, the agent has escalated to her Team leader, i followed up yesterday. I was told she'd remind her team leader.

I've been without wifi for a week and have spent R760 on LTE data. It's been such an inconvenience. Such poor customer service and lack or urgency.