POOR CUSTOMER SERVICE

in April i took out a contact cell phone and was advised that the first premium would be slightly more due to the Pro-rata which I agreed the months following May i have been debited double my premium amount even after I had stipulated at inception of the contract that it should be a Top-up contact. i contacted the Telkom call centre and was treated as if I was ***********!!! no consultant could assist me without the attitude and frustration. No initiative was taken in regards to my query. I was advised to go the store as i did and the error was not on my end!!! i have still not received any communication from anyone and no refund either!!! no reason was given for the ridiculous premiums I have been charged. The only things worse than the consultants I have dealt with is the Networ**** I am still awaiting feedbac****