Poor customer service

<p>Good day,</p> <p>i App**** for a cell phone contract with Telkom mobile, i gave them all the details. contract was pre-approved, they phoned me to finalize the deal and i passed authentication and i was advised to wait, when i phoned back for feedback a consultant said my application was declined due to failure to verify employment when i asked them which number they called to verify employment they said it's ********** 436 of which that was the land line they were supposed to call me when they are delivering the device at work but they phoned that number to verify employment instead of ********** 020. i am based at a client site in Braynston and my employer is based at woodmead. My employer's number that i gave to Telkom was ********** 020 which is for Pink Elephant SA.</p> <p> </p> <p>I am now told by a consultant that i cannot apply online for a contract, i need to wait 3 months before applying again but i can go to the store. Why? I app**** online to avoid the sim card connection fee. my ID number is ********** 629083.</p> <p>CAN SOMEONE ASSIST TO REVIEW THIS DECISION, I NEED THE PHONE URGENTLY, ''HUAWEI P8 LITE.</p> <p>I CAN SEND ALL THE DOCUMENTS THAT IS NEEDED, PAYSLIPS, ID AND SO ON.</p> <p> </p> <p>Regards,</p> <p>Zakhele</p>