Poor customer service

<p>on 13/09/2016 I called in around 10:50 to 11:10 and i spoke to Gugu reporting problem with outgoing email.she never seems to have an idea of what to do .i could here asking people next to her.this went on and on without any help the only thing was a loudy noice giggling in the backgroung so i ended up asking her to get someome who knows the problem to come on the the phone after that she said i must hold on which was endless.it is very frustrating when people at work act in an unprofessional manner.i called in again i spoke to a gentleman by name Ntokozo who spend less than two minutes to resolved the problem.the way he was speaking was professional he has manners to customers.</p>