Poor Customer Service

<p>I have had with worst experience with Telkom...</p> <p> </p> <p>· I went into a Telkom store and cancelled my landline on the 21st May 2016</p> <p>· I called in June and it was confirmed that my Johannesburg line was cancelled</p> <p>· I then app**** for a new line to be installed at my Cape Town residence. I spoke to Tracey who confirmed my order (order number # ********** 91A) and telephone number ( ********** 937). I was told the installation will take place in 21 working days (should be around middle July)</p> <p>· I then followed in the middle of July only to be told that my order was cancelled (for a reason that really doesn’t make any sense).</p> <p>· I again mentioned that my Johannesburg line was cancelled and that I need a line to be installed in Cape Town and several consultants were trying to sort this out</p> <p>· I asked for the matter to be escalated to a manager and for somebody to phone me back and to date A MONTH LATER I have not had a call from anybody</p> <p>· I called in on 20 August 2016 only to be told that my Johannesburg line exists and there is no order for a cape town landline</p> <p> </p> <p>I am so frustrated by the service that I have received from Telkom</p> <p> </p> <p>This is really costing me a lot of money :-</p> <p> </p> <p>· I am still paying for a line that should have been cancelled in May</p> <p>· I have to make several calls that last a long time</p> <p>· I am paying for a ADSL line that cannot be connected because of the landline not being installed</p> <p> </p> <p>What do I have to do to actually get service???</p> <p> </p> <p>TELKOM IS REALLY THE WORST SERVICE PROVIDER!!!</p> <p> </p> <p>I really hope that somebody can just sort this out IMMEDIATLEY!!!!</p>