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Nolukhanyo N

1 reviews | Active since Nov 2015

30 Aug 2016, 11:34

Poor Customer Service

<p>I had a DATA contract with Telkom for 2 full years, without missing payments! After that has expired, I took another for cellphone.</p> <p> </p> <p>I specifically requested that they migrate my old number to PAY AS YOU GO as it is my main number for important calls. Guess what, the number was CANCELLED from their network, yep, without even consulting me.</p> <p> </p> <p>The cancellation happened last Wednesday (Aug 24th). I have been making calls to Telkom call centre, and visiting the Centurion branch to have my number reinstated, It seems like they will take forever (if they eventually do, as, at some point, I was sent to MTN because the number was ported from MTN 2 years back!) to have this issue sorted, as I continue missing important calls on my ********** number!!!</p> <p> </p> <p>When I requested to speak to the team leader at the call centre this morning, I was told that s/he is BUST :-(</p>

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Replies (3)
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Nolukhanyo N's update30 Aug 2016, 11:38
Reviewer Update

When I requested to speak to the team leader at the call centre this morning, I was told that s/he is BUSY:-(

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Nolukhanyo N's update30 Aug 2016, 15:44
Reviewer Update

This is the second ref number. I hope I won't have to wait another 72 hours, as I haven't been receiving my important call since last wee****

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Nolukhanyo N's update06 Sept 2016, 13:28
Reviewer Update

Is this query going to be resolved or not?

I mean, It's been the whole week since Noleen responded to my initial review....

I am so sick and tired of this kind of service. Telkom is disgusting, period!!!