Poor customer service

<p><br />I did an online purchase on Telkom website for the April's Deal. I was provided with a promotional code 4562. a debit of R349 from my account this is the trasaction details from my bank statement TELKOM8TA MAD ********** ********** 430 which was on 28 April 2016 as i was told it will be done in 48hrs just for a trial on account and the amount will be returned in my account, it never happened still to date am still waiting. on the 6th of May i caled the sales department making a follow up because i felt it was too long and i haven't received the product as yet. A guy by the name of Zolani Magadla help me and also gave me his work email. I the receive the first package which was incomplete on the 13 May 2016 i called telkom and aslo sent an email to Zolani on 23 May 2016 letting sales know that the package was incomplete i only received a Router without a MediaPad. I then received the MediaPad on 27 May 2016 which also was wrong because it was an additional of R150 to get a10 inch MediaPad that comes with 5GB data but i got the one that comes with 500mb and an inch. I discovered that in Lephalale the is no coverage for 3G i then called telkom on 29 May 2016 to let them which was still within 7 working days of receiving my packed. i was told that a technician will come with 72 hours no one called me or came i had to call back and i was told that a manager will call me by the end of 07-06-2016 to arrange the courier to pick up the package from my home still today am still waiting. on top of all the communication they still debit my account every month. My question is am i being forced to keep devices, network and a contract that serves mo purpose for me</p> <p> I must just keep it with and throw away my money in a drain whereas i would have gone to another network that has coverage in my area. They are not willing to collect the package or even give me the address so that i can return the package myself. From their point of view i must just decorate my house with the device and pay them every month for the service i am not even using. That is Government entities for you! Big ups to Mtn, CellC and Vodacom you guys always delivers and you have the customers best interest at heart!!!</p>