Poor Customer Service

Telkom insurance is horrible. Their insurance administrators to be specific. They've been giving me a run around with my claim. Poor communication and bad attitude from the consultants up to the management. They're making pay an excess fee for a phone that I don't know. When I asked them which phone will I be getting so we can calculate the excess fee. They tell me they don't calculate excess like that, they calculate based on the maximum amount of the cover.

I tell them but my contract says excess fee is 10% of the value of the phone you will be getting. Tsego/Tsepo straight up told me that they do not care about the old contract that I have and he will not be going back and forth with me. The excess fee is 15% of the maximum insurance amount. That time I have never received any communication from Telkom regarding this increase. I am extremely disappointed with your service. So so unprofessional and rude. Lol he even said we are not that previous Administrator we do things our way.

Their way being rude and unprofessional. I can't believe they even said if we tell you the phone you will be getting and by the time you pay it's out of stock, you will be inconveniencing us. So they would rather inconvenience the clients than coming up with better working solutions.

I've heard stories about them before, but I underestimated their level of unprofessionalism