POOR CUSTOMER SERVICE

<p>TELKOM BUSINESS: We requested our Bill be e mailed monthly. This has not happened. Our service was suspended. Clients could call in but we couldnt dial out. We received no notification nor call of intention to suspend services. We e mailed trying to get hold of someone to assist - to no avail. Of All the call backs I requested - not one call was returned as per my request by anyone at TELKOM. I called from my cell this telkom number 10217 and requested a call back on our land line - this too never materialised - R40.00 later after 9 minutes of holding as I was cut off and transferred with out being heard or allowed to explain.</p> <p>We specifically asked for our bills to be e-mailed hoping it would be less erratic like the postal system and we would receive our invoices to pay them timeously. Telkom failed to do this. When we requested ourTelkom LTE from another company dealing indirectly with Telkom, we were declined by telkom as quote: "irregular payers." unquote. We have been penalized and our name made to look bad when we took initiative to be able to receive our accounts on time only not to receive them at all! our services suspended and made to look bad! This is not service at all. for a company priding themselves in dealing in comunications I find them greatly lacking.</p> <p>We are a buisness and depend on Communications IE : e-mails and Telephone, as does any business. We had no way of calling out since the morning of the 25 July 2016 to after lunchtime of the 26 July 2016!</p> <p>not acceptable.</p>