Poor customer service

<p>I took out a 24 mnth plan 5GB for R99. I had activated it the 15 July after 4pm. I emailed the sales lady and told her it give me an error took a pic and sent it to her. I told her I will come on fri again hence I work till 4:30 only on a fri and they close at 5 . I came there technician confirm it is faulty. Then I was told they have to send it in for repairs cos its past 7 days they cant replace with new one. Firstly to my knowledge 15-22 July is 7 days no they said they count fri 15th as a day even thou it was activated late afternoon. Its going to take up to 21days to have it repaired. Im so ****ed I have to wait 21 days to have a new device repaired that I never even used and secondly I still have to pay full amount even thou im not using the data and thirdly the data doesnt accumalate. So I have to pay for something Im not using since purchase date. How is that fair. This is Telkom for you. Im so disappointed I took this contract out with them. Im sure if the service starts like this its going to be a smooth 24 mnth. Had contract with MTN for years not one problem, they really go the extra mile for there clients. I dont even want mention the attitude I received from the technician. </p>