Poor Customer Service

I am writing this complaint to let Telkom users know that Telkom does not care about their clients. It has been over 2 years now that I have paid up my Telkom Contract (2017) and it still appears under my name in the credit bureau that I owe Telkom money and that my contract is in arrears. This is preventing me from applying for further finance. I have requested for a paid up letter numerous times but I have not received one as yet. This is extremely unprofessional and poor customer service. Can someone from Telkom please send me a Letter confirming that this account is paid up.