Poor Customer Service

<p>After Telkom consultants phoned me, informing that they'll upgrade my current ADSL line to more capacity, the current line stile performed weaker than my current contract. I logged a complaint with Telkom whereby one of the technicians came out to my house informing the area that I'm staying in does not have the infrastructure to support the upgrade. I went to the Telkom office in Secunda and informed them of the current status whereby they downgraded the recently upgraded contract back to my initial contract. All of a sudden the they told me that I performed contract breach and that I now need to pay for a service that I did not receive. After numerous phone calls and visits I was promised that my account will be credited with the the outstanding amount. On recieval of my account this month I've noticed that I will now be debited with the outstanding amount. This is really poor service, you just need to pay and get nothing in return</p>