JV
Jean-Marie Venter

1 reviews | Active since Jul 2012

08 Jun 2016, 09:22

Poor Customer Service

<p>After placing an order for the second time, the order still has not been processed since March 2016. New order was placed 19 May 2016. I have been holding on the line for over an hour. Been transferred to multiple departments as no one is prepared to help to check the status and seems TOO LAZY TO CONFIRM if I'm at the correct department for the order. Phoned once again to LTE Mobile department, whereby a lady consultant refused to take the reference and dropped the call on purpose in my ear. How is that satisfactory client service?? We have to phone everytime to follow up. After speaking to a supervisor by the name of Levi, now once again no responsibility wants to be taken and have to speak to someone in sales. POOR SERVICE not very happy!!!!!</p>

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Replies (2)
Telkom
Telkom's reply08 Jun 2016, 13:10
Official

Hi JeanMarieV

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

JV
Jean-Marie Venter's update27 Jun 2016, 08:27
Reviewer Update

Hi,

Its been 2weeks and still no further response or assistance in this regard. Does it take 2 weeks to give us feedback??????