Hellopeter
Share Your Experience

1 reviews | Active since May 2016

27 May 2016, 13:45

Poor Customer Service

<p>I've been struggling since 21/04/2016 to get an invoice or statement for a suspended service. I went through 12 diffenrent agents at 081180, a TD store & Telkom Business Mobile to no avail. Nobody can provide me with a bill. My case has even been escalated to a senior manager without any joy. The service has now been terminated due to non payment.</p> <p>All I wanted was to get a statement or invoice for the account so that it can be paid.</p>

0
Replies (2)
Telkom
Telkom's reply29 May 2016, 05:23
Official

Hi shamielb

Thank you for making contact with us.


Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM237834 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

Best regards,

's update30 May 2016, 16:57
Reviewer Update
Good day From the response by Lindani Shusha it seems like I’m right back where I started. I requested an invoice or statement on 21/04/2106 when I discovered that the service was suspended. How can one pay for something without an invoice or statement? Where does that leave me with the cancelled service? "Good Day Shamiel B Please be advised that we are writing you this in reply to your Hello Peter Complain below, please be advised that the amount to be paid for your account that now been ceased is R 710.90. Our banking details are as follows: Option1: EFT select Company, Select Telkom, then enter () your 19 digit Telkom Mobile reference number and the due amount. Option2: For manual payment 8ta’s banking details are, ABSA, Account no: ***, Branch Code: 632005"