Poor customer service

I sign a contract with Telkom for a monthly data of R59.90. I gave all the information banking details, before I even make the 1st payment my account was ****med I told them I went to the branch 01.07.2022 and they gave me a statement to go and pay at PEP I did so as attached my proof of payment. I went back again to the branch they said I am not owing they show -R1.00 and they gave a number to call when I was told. The reason I call or go to branch office was because of the confusing SMS's that doesn't make sense one will be your account is paid and the next you are owing, if I call the call center the voice will tell me your account balance is R59.90 if which I do agree I will make payment on the 27.10.2022

They never try to debit my bank in these 3 months of which I believed they got a notice that I closed it, now in October they debit me I got a notification from Std Bank of Telkom unpaid reversed, again in a week they did they same sending Telkom unpaid. I am owing Std Bank R147.00 by 2 now in one month, if they say I am R201 that is for one month unpaid reversal and they claim they have been sending notification to Std Bank why then I am owing for only one month? I couldn't close the account for some reasons but my salary is no longer paid to them. The call center lady told me I should not go to Telkom shop they know nothing, how will I know that I asked her, where was I suppose to go? She told me my word will be against theirs because there was no recording. I wanted to go to the higher H/O to get clarity coz she said we at billing do this but it was collection who did that and insisting I am owing. I ask the address she gave me Johannesburg one I told her but I said I am in Cape Town she gave me a phone number to call ********** to ask them. My account is suspended after all those calls I made. I was told on the other branch that i went to on the 01.09.2022 when i ask why they do not suspend me if I am owing? He said no they will not to the other branch I went where I open my account they ask me , are you still getting data I said yes they said so you are not owing please call them this is not the 1st complain about the same issue, WEDNESDAY MY ACCOUNT WAS SUSPENDED. The billing center refuse to give me the manager email address not even contact number she said she will send an email to her manager and till today I am waiting for the email with the H/O address I spoke to Nombuso Mseleku. I had to go back to the branch in need of help but I found that they have changed the statement now it show that I am owing R201 even the automated response from Telkom before they suspended my account it was saying you are owing R59.90 of which I knew I need to pay month end, now is changed to R201.00 as the lady at the billing center said to me it will be your word against us. Billing is a mess they mess with our account as they told me at the branch I am not the 1st customer complaining about the same issue

I am unable to load the proof of what I am referring to. You even lock my airtime I bought

I need the manager of Telkom to answer I got all proof of payment.

Unhappy customer

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