1 reviews | Active since May 2016

23 May 2016, 13:54

Poor Customer service

<p>I have bewn trying to do an upgrade on 2 of my telkom mobile accounts since the 6 of April , with no success. Your online store, neither your Greenstone branches dont have stock of the S6 , S7 nor the Lenovo i5 . I am fed up. Everyday I get hounded with phone calls from yoyr sales consultants offering me an upgrade, but when I ask them if they have stock for the devices I want, I get promises that they will find out and revert back to me. That does not happen. Have you heard of an interbranch transfer? Have you tried to locate the devices at another store? All I get is pathetic excuses and shoulder shrugs. I will not be upgrading these accounts nor the other 3 when they are due. You have lost a very good customer. </p>

0
Replies (1)
Telkom
Telkom's reply25 May 2016, 09:58
Official

Hello confessions

This response serves as confirmation that your query has been received.
Your reference number : SM236639
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.