Poor customer service

<p class="MsoNormal">Below is an email sent to a customer care team leader regarding a previous dispute which has just escalated instead of being resolved fully. I am still waiting for at least an acknowledgement that she has received my email that was sent as a reply on an email she had sent me, so an excuse of me having the incorrect email address will not be warranted if tried.</p> <p class="MsoNormal">gavin kockott <***></p> <p class="MsoNormal">To ***</p> <p class="MsoNormal"> May 5 at 9:17 AM</p> <p class="MsoNormal">Dear Brenda, </p> <p class="MsoNormal"> </p> <p class="MsoNormal">1.) I recently had a dispute regarding the attached invoice. The total credit I was supposed to receive was R819.25 but only R800 was credited. Now it states that I am in arrears with the R19.25. </p> <p class="MsoNormal">2.) <strong>On 05 April 2016, I was in the Kenilworth Centre store</strong> and queried the over expenditure of about R45.00 on this account as I requested that a R10.00 cap when I originally s****ed this contract 2 years ago and again when I renewed the contract in January 2016. On 05 April 2016 <strong>I then instructed Shinaaz</strong>, <strong>the consultant at the store</strong> to reinstate the cap again, she assured me that it was done. The attached invoice shows an over expenditure of R98.00 How is this possible if a cap was put on this account? </p> <p class="MsoNormal">I did not at any time agree to lift this cap and therefore refuse to pay the R98.00. As far as I am concerned, my amount I payable each month should never exceed the R249.00 that is the contract amount. </p> <p class="MsoNormal">I trust that this issue will receive urgent attention and that my query will be resolved immediately taking in consideration all the issues since January 2016 when I upgraded.</p> <p class="MsoNormal">IT HAS NOT BEEN A PLEASANT EXPERIENCE THUS FAR!!!</p> <p class="MsoNormal">Thank you</p> <p class="MsoNormal">Gavin Kockott </p> <p> </p> <p class="MsoNormal">***.</p>