Poor Customer Service

My Telkom contract was coming to an end<br> I received a special rate in order for telkom to keep me as a customer.<br> I renewed my contract at Telkom Centurion Mall.<br> I was told that they were out of stock with my specific phone, and stock would be in a few days (+-2-3).<br> It has been 3 weeks and no feedback.<br> I had to drive there twice as there lines are not on any system, not even the call center cant get a hold of them .<br> or provide me with the manger number.<br> when i went into the store, the manager said that she cannot tell me when they will get stock nor if they will ever receive stock.?<br> How is the customer service?<br> utter nonsense.<br> worst service i have ever experienced