Poor Customer Service

Last week my landline could not make outgoing calls to my surprise. Not sure as to what was going on, i tried calling 10210 only to be told that they only operate between 8am and 4:45pm. I called the next day to find i had a bill of R 1211.99 that has accumulated for over a year that Telkom failed to tell me about. My debit orders go off every month like clockwork. They failed to inform me that my debit order was locked at a certain amount now they expect me to just pay without taking any responsibility for the poor service. I was then told that i can only get an itemized bill at a branch so i went to a branch on Saturday, waiting 2 hours to see someone only to be told that i need my ID book which no one informed me to take along with. i then drove home and drove back to the branch only for them to only be able to give me a bill for 3 months. The billing department said they can't help me with the itemized bill and that i must go to the branch, the branch can only give me 3 months of billing and said i must get it from the billing department. The back and forth is so unprofessional! I don't feel its right to hold a customer responsible for your lack of communication!