Poor Customer Service

If there was a star below 0,I would actually rate you at that. Your call center has the most rude, unwilling and stupid consultants ever. I am really amazed that a person working in a CUSTOMER SERVICE department can actually drop a phone no apparant reason not to mention the one who was extremely rude and not paying attention to what my query was about so that she can actually conclude as to what am enquiring about. I am paying you every damn month for a service, there has never been a month whereby I skipped payments. Today when I submit a claim with your insurance administrators, I am being told that my policy was cancelled in May. Who made you the account holders of my policy to cancel my insuranxe without telling me..your previous administrators failed to update the IMEI number which shouldn't even have been the case because I did an upgrade and according to me got a new insurance policy, so what updates where done. I am not going to leave you to debit me and leave me under tge impression that both my policies are active and only now my claim is pending because of your incompetence. You will deal with my lawyer.