Poor Customer Service

Good day, Since the 18th of March 2022 I have been in contact with 6 Telkom Customer Service Agents, about my account that has been locked due to an alleged shortfall of a debit order, of which was deducted in full from my account. One Customer Service Agent said that I must pay an additional R99.80 in order for them to reactivate my account, or I can pay R100.00 into a bank account that she emailed to me which was physically typed out. The second Customer Service Agent said that my account is in arrears and that I should contact the Accounts Department in order to send proof of my correct debited amount. The Third Customer Service Agent said that my account has been debited correctly and that they are escalating the issue and my account should be reactivated in 24 Hours. The fourth Customer Service Agent said the same thing. By the 5th Customer Service Agent I requested to speak to the the Manager, of which she said that the Manager will contact me on the same day, till date no one has contacted me. My account has still not been reactivated.