Poor Customer Service

My brother bought a Hauwei P50 at Telkom Kolonade on the 20th May 2022, the following day he went to inquire at the same branch if they have insurance for the phone and he was informed that Telkom does not have the insurance and he requested to return the phone and he was told by the Branch Manager that he can bring back the phone. The phone was returned at the branch on the 23rd May 2022 and the branch manager indicated that she will communicate with head office finance to refund him but to this day there is no refund received.

An email was send to Desiree (Telkom Finance Lady) to follow up with the refund and there is not respond from Desiree.