**** poor customer service

Telkom customer service is extremely poor. I went through some financial difficulties from Jan 2021 and were behind with my account and ultimately my line got suspended. That's understandable. I managed to pay off the bulk of my arrears and called the contact centre on the 26th of March 2021 and spoke to a Lady called Innocencia Balio. I asked her what is the amount I can pay to reopen my lines as I cannot afford to pay the entire R8248.41 on 1st of April. She then told me that I can pay R6950.41 to reopen my lines. She also advised that I needed to do a manual payment of R6950,41 send the proof of payment to her so that the R8248,41 debit order can be canceled. I did just that and on the 30th of March went to do the payment sent her proof of payment to which she rep**** so acknowledge my email. At this point I was under the impression that I could pay the remaining balance at the end of April. On the 2nd of April when I saw my line weren't open I emailed her asking why my line were still suspended. She told me I have to pay the remaining R1298 which she never once mentioned that I had to settle this end of March. Why then advise me to make a manual payment of R6950.41?? Clearly the agent gave me incorrect information. Further to this I called into the contact centre to request to speak to a team leader, Also email Innocentia Balio to request I speak to a manager on the 2nd! Today is the 11th and still no one called me! Is this how you treat a client that has been with you for the last 10 years???