Poor Customer service

I have been without a telkom line since the 20/12/15.I did put a complain online on the 23/12/15 and to date still no response.I then called the call center but still no response.On the 31/12/15 I managed to get hold of the call center, but this time only to find out that I need to wait 7 to 14 working days for my line to be repaired. That's totally unacceptable, what am I paying for? The agent could not assist and to date I am still left without a line. I guess I am paying my rental fees for the MD of telkom as you guys are quick to charge. If you have no staff that can't be my issue. Your internal issues should be dealt without effecting customer service delivery. I rather switch to neotel wheree I get same day service, I await your response, if no response I will contact Wendy Knowler. My reference from telkom 22CNZ311215. Also check your recording to confirm my call, this is unaccepatble as I have a busines to run.